3399 BDT Privacy Policy – Your Data, Our Responsibility

01 Introduction

3399 BDT ("we", "us", or "the platform") is an online gaming service operated for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how 3399 BDT collects your personal information, what it is used for, and how it is kept secure.

By using our platform, you are considered to have accepted this Privacy Policy. It is written in plain language so every user in Bangladesh can easily understand it. If you have any questions, feel free to contact our support team at any time.

02 What Information We Collect

3399 BDT only collects information that is genuinely necessary to operate the platform, maintain security, and deliver the best experience to you. Details are outlined below:

We never store your full bank account number or card details. Sensitive payment information is processed directly through the mobile banking gateway and no copy is retained on our servers.

03 Use of Information

3399 BDT uses your information only for specific, legitimate purposes. In accordance with our privacy commitments, we process your data for the following reasons:

• Account Management: To secure registration, login, and account access.
• Payment Processing: To process deposits and withdrawals accurately and without delay.
• KYC Verification: To verify age and identity and maintain platform security.
• Customer Support: To quickly resolve your questions, complaints, and issues.
• Promotional Communications: To notify you of bonus offers and updates (you can opt out at any time).
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulatory authority requirements.
• Service Improvement: To analyze usage patterns and make the platform better.

04 Data Storage & Security

Protecting your personal information is the top priority at 3399 BDT. We employ industry-standard security measures that are internationally recognized.

• 256-bit SSL/TLS Encryption: All data transfers take place through fully encrypted channels.
• AES-256 Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP verification to prevent unauthorized access to your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Firewall & DDoS Protection: To keep our servers protected against cyberattacks.

Your data is retained for as long as necessary. Even after account closure, certain information may be kept for up to 5 years due to legal obligations. Beyond that, all data is securely deleted.

05 Information Sharing Policy

The core principle of the 3399 BDT Privacy Policy is simple – your data is only shared with necessary and trusted parties. We do not sell data for any commercial purpose.

• Payment Partners: Only the information required to verify transactions is shared with bKash, Nagad, and Rocket.
• KYC Service Provider: Limited information is shared with licensed partners for identity verification purposes.
• Legal Authorities: Information may be disclosed under legal orders from Bangladeshi courts or regulatory authorities.
• Anti-Fraud Network: Limited data may be shared with industry-level security networks to help prevent fraud.

Outside of the cases listed above, your data is not sent to any third party. A Data Protection Agreement (DPA) is in place with each of our partners.

06 Cookie Policy

Cookies are used to enhance your experience on the 3399 BDT website and app. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and security – these cannot be disabled.
• Functional Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To analyze platform usage and improve our services (anonymized data).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

07 Your Rights

Under the 3399 BDT Privacy Policy, you have a number of important rights. We respect these rights and aim to fulfill any request within 30 days.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Portability: You may request an export of your data in a machine-readable format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise any of these rights, please contact our support team. We will process your request as promptly as possible.

08 Minor's Privacy

3399 BDT is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors. Age is verified at the time of registration, and a national ID or birth certificate may be requested if needed.

If we are notified that a minor's data exists in our system, we will immediately close the account and delete all associated information.

09 Privacy Policy Changes

3399 BDT reserves the right to update this Privacy Policy as needed. We will post a notice on the platform before any significant changes take effect, and an SMS may be sent to your registered mobile number.

• Minor changes (e.g., language refinements) may take effect without prior notice.
• Material changes (such as updates to data usage policy) will be communicated at least 7 days in advance.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of the most recent update will always be displayed at the top of this page.

10 Contact

For any questions, concerns, or data requests regarding our Privacy Policy, please reach out to our dedicated support team. Our Bengali-speaking team is available 24/7 to assist you.